RETURN POLICY

Start by contacting us. Email cs@taveriax.com with your order number and a clear description of what’s happening — whether it’s a defect, a mismatch with the website listing, or simply a change of mind. We may ask for photos to help assess the situation quickly and fairly.

We cover these issues because they’re on us: manufacturing defects and fulfillment errors. That includes damaged items, defective zippers, unexpected tears, material flaws, significant color discrepancies, or substantial differences between what you received and what was shown in the product description or images on taveriax.com. When something goes wrong in production or packing, we handle the return — including shipping — at no cost to you.

You handle returns for these reasons: selecting an incorrect size or color, deciding you no longer want the item, or any other case where no product issue is involved. In those situations, you’re responsible for the return shipping cost. The item must still be returned in its original, unworn condition — tags intact, packaging undamaged, and free of wear or odor.

How to ship it safely: Use a carrier that provides tracking information, and write your order number directly on the outside of the package. This ensures your return reaches us without delay and gets matched to your request right away.

What happens after we receive it: Once the returned item has been received and inspected at our returns facility, we’ll process an eligible refund or other available remedy. No assumptions, no delays — just confirmation that inspection is complete before action is taken.

Where to send it: There is no public return address. To get your personalized return label and the correct shipping destination, email cs@taveriax.com — we’ll reply within 1 business day with everything you need.